Support Center

1. General & Interpretation

1.1 Applicability of Agreements

By using our Services and/or by acknowledging that you have read and accepted these Agreements when you open an Account, you agree to comply with these Agreements, and you acknowledge that your failure to comply with these Agreements may result in disqualification, the closure of your Account (hereafter as described in Section 12 below), forfeiture of funds and/or legal action against you, as may be further specified in this Agreement. You acknowledge that if you accept these Agreements, we will start providing you with the benefit of the Services immediately. As a consequence of this, if you accept these Agreements when registering for our Services by opening an Account, you will not later be able to cancel your registration and revoke your acceptance of these Agreements, although you can terminate these Agreements and close your Account in accordance with Section 13 below.

1.2 Entire Agreement, Modification, and Amendments

You fully understand and agree to be bound by these Agreements and as modified and/or amended by the Group from time to time. The Group may amend these Agreements at any time either by emailing or SMS messaging you notification of the new terms and/or by publishing the modified Agreement(s) on the relevant page of the Platforms or any place through which you access the Services. Any such modification will take effect within thirty (30) days of publication. If any modification is unacceptable to you, your only recourse is to terminate these Agreements. Your continued use of the Services following notification or as the case may be such thirty (30) day period will be deemed binding acceptance of the modification. It is your sole responsibility to review these Agreements and any amendments each time you play and/or access the Services. These Agreements and the documents referred to herein represent the complete and final agreement between you and the Group in relation to this agreement and supersede any and all prior agreements between you and the Group.

1.3 Clause Headings

Clause headings are included for convenience only and shall not affect the interpretation of this Agreement.

1.4 Inclusion

Any phrase introduced by the terms "including", "include" or any similar expression shall be construed as illustrative and shall not limit the sense of the words prior to those terms.

1.5 Persons

Any reference to "persons" includes natural persons, firms, partnerships, companies, corporations, associations, organizations, governments, states, governmental or state agencies, foundations and trusts (in each case whether or not having separate legal personality and irrespective of the jurisdiction in or under the law of which it was incorporated or exists).

1.6 Language

This Agreement is drafted in the English language. If this agreement is translated into another language, the English language text shall in any event prevail.

1.7 Legislation

Any reference to a statute, statutory provision, ordinance, subordinate legislation, code or guideline ('Legislation') is a reference to that legislation and all other subordinate legislation made under the relevant legislation as amended and in force from time to time and to any legislation that re-enacts or consolidates (with or without modification) any such legislation.

1.8 Date & Time Zone

Any references to dates or times in the Agreement shall be construed as being in the GMT Casablanca time zone.

1.9 Third Party Rights

Nothing in this Agreement is intended to, nor shall create any rights enforceable by any third party or person not a party this Agreement and the Contracts (Rights of Third Parties) Act 1999 shall not otherwise apply to this Agreement.

2. Eligibility to Use Services

2.1 Legality

You understand and accept that the Group is unable to provide you with any legal advice or assurances and that it is your sole responsibility to ensure that at all times you comply with the laws that govern you and that you have the complete legal right to use and access the Services. Without limitation to the foregoing, access to our Services is prohibited if you are a resident of one of the Restricted Territories under Section 2.4. Any use of the Services is at your sole option, discretion and risk. By using the Services, you acknowledge that you do not find the Services to be offensive, objectionable, unfair, or indecent in any way, and agree to accept sole responsibility for any activity on your Account.

2.2 Minimum Age

You represent and warrant to the Group that on the date that you enter into this Agreement, and throughout the term of this Agreement: (a) you are 18 years of age or over (or such other higher minimum legal age in the jurisdiction from which you are accessing the Services) and, (b) it is legal for you to use the Services according to the laws that apply in your jurisdiction. The Group reserves the right to ask for proof of age from you and your Account may be suspended until satisfactory proof of age is provided by you.

2.3 Excluded Individuals

For the purposes of this Section, a 'Family Member' means: (i) a spouse; (ii) a partner considered by applicable laws as equivalent to a spouse; (iii) a child; (iv) the spouse or partner of a child; (v) a sibling; (vi) a parent; (vii) a parent in law; (viii) a grandparent; or (ix) a grandchild.

Employees, directors, officers, and their respective Family Members, of the Group, or its related corporations, partners, agents, contractors, representatives, suppliers and any other person not at arm's length with the Group are not eligible to open an Account or use our Services.

2.4 Restricted Territories

You shall only use the Services if you are not a resident of the 'Restricted Territories':

(i) Costa Rica;

(ii) Any other territories that we may, from time to time and in our sole discretion, choose to restrict for operational, fraud-prevention, and/or legal reasons. For the avoidance of doubt, please contact the support team.

Should a territory be added or removed from the list of Restricted Territories, we reserve the right to immediately resume or suspend your Account if you are a resident of a new Restricted Territory, without prior notice or incurring liability on the part of the Group for any such actions performed.

2.5 Direct Participation

You represent and undertake to the Group that you are opening the Account for your own personal use, and are not opening Account(s) on behalf of any other potential participants or players.

2.6 One Account

You are prohibited from holding more than one (1) Account. If you have more than one (1) Account or Accounts in different names, then you must contact us immediately to have your Accounts managed so that you only have one (1) Account. Group reserves the right to close your Account(s) under Section 12, if you open multiple Accounts, in breach of this Section. Should Group have reasonable grounds to believe that multiple Accounts have been opened with the intention to defraud the Group, Group reserves the right to cancel any transaction(s) related to said fraud attempt. If you have lost your Account name or password, please contact us for a replacement.

2.7 Politically Exposed Person

If you are:

(a) a natural person who is or has been entrusted with prominent public functions, including without limitation – (i) a head of state, head of government, minister or deputy or assistant minister; (ii) a senior government official; (iii) a member of parliament; (iv) a senior politician; (v) an important political party official; (vi) a senior judicial official; (vii) a member of a court of auditors or the board of a central bank; (viii) an ambassador, chargé d'affaires or other high-ranking officer in a diplomatic service; (ix) a high-ranking officer in an armed force; (x) a senior member of an administrative, management or supervisory body of a state-owned enterprise; and/or (xi) a senior official of an international entity or organization;

(b) any close associate of a person mentioned in 2.7(a), including without limitation – (i) any natural person who is known to be a joint beneficial owner of a legal entity or legal arrangement, or any other close business relations, with such a person; (ii) any natural person who is the sole beneficial owner of a legal entity or legal arrangement which is known to have been set up for the benefit of such a person; and/or (iii) any natural person who is in a position to conduct substantial financial transactions on behalf of such a person;

(a 'Politically Exposed Person'), you MUST contact us and inform us of your stature prior to making any deposit into your Account. Failure to do so may result in forfeiture of your Account as detailed in Section12.

3. Account / Registration

3.1 To Use Services

To use the Services, you will first need to register for, and open, an Account with us. Once you have opened your Account, you may access any of our Services from your Account.

3.2 Opening Your Account

You can open an Account with us by choosing a unique Account name and password and entering the other information that we ask for on our Account registration form such as (but not limited to) your first and last name, address, email, gender, birth date and telephone number. Any personal information under your Account shall be collected and used by the Group in accordance with the terms of our Privacy Policy. You shall ensure that your Account details provided at registration are accurate and kept up to date in accordance with Section 3.12.

3.3 Base Currency

You may be asked to choose a preferred currency for your Account from the currencies offered by the Group from time to time ('Base Account Currency'). Please note that once you have chosen, you will not be able to change your Base Account Currency.

3.4 Set-Up Charges

There are no set-up charges for opening your Account. The Group is not a bank and funds are not insured by any government agency. All payments to and from your Account must be paid in the currencies that are available as part of the Services from time to time and shall not bear interest and you shall ensure that all payments that are deposited into your Account are from a payment source for which you are the named account holder.

3.5 Foreign Exchange

Your account does not support multiple currencies.

You agree to be solely responsible for any foreign exchange fees, conversion fees and/or commissions payable to your banks, payment method providers and other third parties that may be payable when you make a deposit to or withdrawal from your Account in a currency differing from your source or destination currency.

3.6 Playing for Real Money

To play Real Money Games or place a bet, you will be required to pay actual funds ('Real Money') into your Account by any of the payment methods specified from time to time by us. Such funds will be deposited into your Account upon actual receipt of funds by the Group and/or its agents. Minimum and maximum limits may be applied to the payments into your Account, depending upon your history with us, the method of deposit, and other factors as determined solely by the Group.

3.7 Withdrawal Requests

You can request withdrawals from your Account at any time provided that you have met the documentation and eligibility requirements in Sections 7.1 and 7.2. Minimum and maximum limits may be applied withdrawals depending upon your history with us, the method of withdrawal, and other factors as determined solely by the Group.

3.8 Service Accessibility

Your access to the Services is done directly via Internet using a modern browser. The Group is not responsible for any disruption or interruption to your access to and use of the Services arising from network failures, power outages or other factors out of its control.

3.9 Currency Availability

The Group is unable to guarantee the continued availability of any particular currency. In the event that it becomes necessary for the Group to stop supporting a particular currency and your Base Account Currency becomes unavailable, the Group reserves the right to require you to convert your Base Account Currency into a preferred available alternative at the exchange rates offered by us at the time of conversion.

3.10 Account Balance

Your 'Account Balance' is the amount of Real Money held in your Account (if any), plus any winnings and/or minus any losses accrued from using the Services, less entry or other fees, if applicable, and less any amounts previously withdrawn by you or amounts forfeited or reclaimed by the Group due to any known or suspected fraud or due to deposits or other transactions rejected or cancelled by your bank or any relevant third-party bank (whether as a result of insufficient funds, charge-backs or otherwise), any Inactive Account Fees (under Section 11) or any sums which are otherwise deductible or forfeited under these Agreements.

3.11 Disclosure of Account Name and Password

You agree to keep your Account name and password secret and confidential and not to allow anyone else to use it. Every person who identifies themselves by entering a correct username and password is assumed by Group to be the rightful Account holder and all transactions where the username and password have been entered correctly will be regarded as valid. In no event will the Group be liable for any loss suffered by you or any third party as a result of any unauthorized use or misuse of your login details. The Group shall not be required to maintain Account names or passwords. If you have lost your Account name, username or password, please contact us for a replacement. The Group shall not be liable if you misplace, forget, or lose your Account name, username or password.

3.12 Changes to Account Data

If there is any change to your Account registration details as originally supplied by you, you shall notify us of the relevant change without delay. Any such change may be subject to verification by the Group in accordance with in Section 4.

3.13 Trade

THE PURCHASE, SALE, TRADE, OR BROKERING OF ANY ACCOUNT IS STRICTLY PROHIBITED.

3.14 No Transfer

An Account may not be transferred or assigned to another legal or beneficial owner, including circumstances involving, but not limited to, the death, disability or incapacitation of the rightful Account holder.

3.15 Personal Use

You represent and warrant to the Group that this account is solely for your personal and private use and not for any business, commercial, or other uses or purposes.

3.16 Communications

You agree that you will be automatically subscribed to our internal newsletter upon registration. We may, from time to time, send you news about our products, services, and special offers available.

Should you wish to unsubscribe or opt-out from these communications, you may do so at any time by clicking the corresponding link or following the directions for removal in the footer of the most recent communication.

4. Identity

4.1 True Identity

The name on your Account must match your true and legal name and identity and the name on your Account registration must match the name on the credit card(s) or other payment accounts used to deposit or receive monies in your Account. To verify your identity, Group reserves the right to request at any time satisfactory proof of identity (including but not limited to copies of a valid passport / identity card and/or any payment cards used) and proof of address (including but not limited to a recent utility bill or bank statement, but excluding mobile phone bills). Failure to supply such documentation upon request by the Group may result in suspension of your Account and/or delays in processing any outstanding deposits and withdrawals from your Account.

4.2 Security Review and Anti-Money-Laundering Procedures

To maintain a high level of security and integrity in the Services and ensure that a player's activity is not suspected of fraud and/or money laundering, the Group reserves the right to conduct a security review and audit at any time to validate your identity, age, the Account registration data provided by you, to verify your use of the Services, including but not limited to your compliance with these Agreements and the policies of the Group and your financial transactions carried out via the Services for potential breach of these Agreements and of applicable laws (a 'Security Review'). As such you authorize us and our agents to make any inquiries of you, and to use and disclose to any third party we consider necessary to validate the information you provide to us or should provide to us in accordance with these Agreements, including but not limited to, ordering a credit report and/or otherwise verifying the information against third party databases. In addition, to facilitate these Security Reviews, you agree to provide such information or documentation as the Group, in its reasonable discretion, may request.

4.3 Legibility and Appropriateness

Pursuant to Sections 4.1 and 4.2, we reserve the right to reject any proof and/or documentation provided by you that, in our sole judgment, is deemed to be illegible, incomprehensible, inadequate, inappropriate, or unsuitable to satisfy our requirements.

By way of example, but without limitation, if you scanned a passport in a low resolution, uploaded it as proof, and we found it to be unreadable, we would request a more suitable replacement from you.

5. Bonuses, Comps, and Promotions

5.1 Offers

We may from time to time offer you complimentary or bonus amounts to be credited by the Group into your Account ('Bonus(es)', 'Comp(s)', or 'Promotion(s)'). Such Bonuses may only be used in relation to such Services as may be specified when the Bonus is offered to you. Acceptance of any Bonus shall be in accordance with additional terms and conditions we may make available to you (the 'Bonus Terms') in respect of each such Bonus offering and, if none, then in accordance with this Agreement. Notwithstanding Section1.2, upon any use of the Bonus, Comp, or Promotion by you, you will be deemed to have accepted the Bonus Terms, and the Bonus Terms shall be incorporated into this Agreement for the duration of such Bonus, Comp or Promotion.

5.2 Use Limit

Any Bonus, Comp or Promotion may be used only ONCE unless otherwise specified in the Bonus Terms.

5.3 Withdrawing

Certain Bonus Terms may restrict or prevent any withdrawals from the Account until the qualifications set out in the Bonus Terms are met.

You are not entitled to withdraw any Bonus amounts and you may not remove any winnings obtained via a Bonus from your Account without first complying with the applicable terms including, without limitation, in respect of any qualifiers or restrictions.

5.4 Priority

When wagering, Bonus funds have higher priority than Real Money funds. By way of example, if you place a bet of 100.00, and your Account contains 1000.00 in Real Money funds and 500.00 in Bonus funds, the 100.00 will be deducted from the Bonus funds in your Account.

6. Deposits

6.1 Method of Payment

You may deposit funds into your Account by whatever means are made available from time to time, based on your account history, location, currency, and/or any other aspect which the Group considers relevant in its sole discretion, although we will use commercially reasonable efforts to accommodate your preferences.

6.2 Limits and Fees

All amounts you deposit are subject to transaction maximums, transaction minimums, and any applicable processing fees that we notify you of before depositing. Any of our published processing fees associated with the method of deposit used shall be automatically deducted from the deposit amount received into your Account, upon successful receipt and confirmation by the Group.

Any processing fees that we publish are limited to fees payable to the Group. We are not responsible for any third party fees that your bank, financial institution, or payment provider may also charge in the due course of processing any amounts deposited or withdrawn from your Account.

6.3 Cash

We do not accept any form of cash, including without limitation, banknotes or coins as deposits into your Account.

6.4 Origins

You represent and warrant to the Group that you are not depositing any money originating from criminal or other illegal or unauthorized activities into your Account.

6.5 Time of Payment

You can make electronic payments into your Account by way of our electronic cashier ('Automatic Deposits'). Upon receipt and confirmation of an Automatic Deposit by the Group, the funds shall be immediately credited to your Account.

Payments made by bank wire, money order, or other methods that require human intervention ('Manual Deposits') at the Group's sole discretion shall be credited to your Account within 48 hours of receipt and confirmation by the Group.

The amount of time it takes for any payment to reach us varies by method, regardless of automation. While we use commercially reasonable endeavors to provide published estimates for your convenience, we cannot guarantee these timeframes, as it is out of our control.

6.6 Identity

In accordance to Section 4.1, we reserve the right to request additional information to verify your identity and/or the payment in question prior to processing your deposit transaction. Failure to supply such documentation will result in the transaction being denied, without limiting any other remedies available to the Group hereunder.

7. Withdrawals

7.1 Documentation Requirements

We may request additional documentation concerning your identity and/or deposit payment(s) prior to processing any withdrawal request:

(i) in our sole discretion; and/or

(ii) when you have made a deposit via one or more credit cards since either the date that you opened your Account, or the last time you have made a withdrawal from your Account.

Conditions (i) will require identification measures as stipulated in Section 4.1 and condition (ii), if applicable, will require a signed confirmation for each deposit transaction made via credit card.

Identification is normally only required once when the condition is met for the first time. Confirmation of deposit transactions made via credit card shall always be required for any transaction that remains unconfirmed at the time of the withdrawal request.

7.2 Eligibility

You are eligible to request a withdrawal payment if:

(i) you have held your Account for at least thirty (30) days;

(ii) all deposits made have been received;

(iii) the number of payments requested in the last thirty (30) days does not exceed five (5); and

(iv) you have completed all necessary requirements for any applicable Bonuses, Comps, or Promotions claimed or redeemed that might otherwise prevent payment.

7.3 Annuities

Individual or aggregate withdrawals in excess of USD 1,000.00 per month will be paid in separate, monthly installments of USD 1,000.00. Depending on your Account history, we may, at our sole discretion, choose to raise this annuity limit in your favor.

By way of example, if you requested a USD 5,000.00 withdrawal (either through a single withdrawal or in multiple withdrawals), you would be paid USD 1,000.00 every subsequent calendar month until the entirety of the withdrawal has been made.

7.4 Withdrawal Requests

Provided that you are eligible, withdrawal requests may be facilitated through the cashier utility, as part of our Services.

7.5 Method of Payment

While the Group will try to accommodate your preferences, there is no guarantee that the deposit method(s) used will be available for withdrawal. We prefer that withdrawals are made to the same method (where possible) as the deposit.

7.6 Time of Payment

Provided that you have completed any documentation requirements as stipulated in Section 7.1, withdrawal requests will be processed once a week on Monday at 15:00 to Tuesday at 06:00.

Once processed, your payment will be sent via the method(s) requested. The amount of time it takes for any withdrawal payment to reach you or your account(s) varies by method, regardless of automation. While we use commercially reasonable endeavors to provide published estimates for your convenience, we cannot guarantee that these timeframes, as it is out of our control.

7.7 Money Laundering & Compliance Procedures

In addition, acceptance of a withdrawal request is subject to any deposit method restrictions, bonus restrictions and/or Security Reviews (see Section 4.2) and any other terms of these Agreements. Payments will be made as soon as reasonably possible, although there may be delays due to any Security Review (see Section 4.2) undertaken by the Group and if the Group holds any such payments in accordance with these Agreements.

7.8 Limits and Fees

All amounts you withdraw are subject to transaction maximums, transaction minimums, and any applicable processing fees that we notify you of before the withdrawal is completed.

Any of our published processing fees associated with the method of withdrawal used shall be automatically deducted from the withdrawal amount before it is sent to you.

Any processing fees that we publish are limited to fees payable to the Group. We are not responsible for any third party fees that your bank, financial institution, or payment provider may also charge in the due course of processing any withdrawal transaction.

In cases where you have deposited and wagered less than 20 times the deposit amount, a handling fee may be applied.

7.9 Withholdings

The Group may report and withhold any amount from your winnings in order to comply with any applicable laws.

7.10 Transference and Substitution

Account Balances cannot be transferred, substituted or redeemed for any other prize by you.

7.11 Taxation

You are solely responsible and liable for all taxes due in connection with, or arising from, any payments made to you, or any activity on your Account. You are responsible for complying with applicable laws and rules for registering for and paying income tax and similar taxes in respect of your income from this Agreement. If Value Added Tax (VAT) or any other sales tax or turnover tax is chargeable, you are responsible for complying with applicable laws and rules for registering for the tax and collecting and paying tax in the country where the services are provided and you acknowledge that the payments that you receive shall be deemed to include all VAT or sales tax or turnover tax.

8. Your Use of the Services

8.1 Alteration of Services

The Group reserves the right to suspend, modify, remove and/or add to any of the Services in its sole discretion with immediate effect and without notice and the Group will not be liable for any such action.

8.2 Unfair Practices

The Group forbids the use of all unfair practices when using the Services. If you are found to be participating in any form of collusion or other activities that we consider to constitute cheating, your Account may be permanently closed and any Account Balance may be at risk of forfeiture or withholding as per Section 12 of this agreement.

8.3 Limits

Pursuant to Section 8.1, the Group reserves the right to alter betting limits, fees, and any other fees at any time without notice or liability for any such action.

8.4 Suspension of Betting Activity

Pursuant to Section 8.1, the Group reserves the right to suspend your betting activity, either temporarily or permanently, for any reason, at any time without notice or liability for any such action.

8.5 Play Money and Real Money Games

By registering for the Gaming Services you will be able to access (through the Software (as defined below)) both 'Play Money' games and tournaments ('Play Money Games' or 'Play for Free Games' respectively) and Real Money' games and tournaments ('Real Money Games' or 'Play for Real Money Games' respectively), via the Gaming Services. No purchase is necessary or required to play the Play Money Games, save in respect to any cost you may incur to access the Gaming Services, charged by your Internet service provider or telecommunications provider, and you may play the Play Money Games without betting money.

8.6 Anti-Cheating Policy

We are committed to preventing the use of unfair practices in the Gaming Services, including but not limited to player collusion. We are also committed to detecting and preventing the use of software programs which are designed to enable artificial intelligence to play on our Platforms including, but not limited to, cheating software or anything else that we deem enables you to have an unfair advantage over other players not using such programs or systems ('AI Software'). You acknowledge that the Group will take measures to detect and prevent the use of such programs and AI Software using methods and you agree not to use any AI Software and/or any such programs.

8.7 Rules and Procedures of the Gaming Services

You must use the Gaming Services in accordance with the generally accepted games rules set out in each game, and the procedures relevant to the Gaming Service you are using specifically set out in the Games for the Group's online sites through any page that specifically relates to and governs any particular event, game or tournament ('Rules').

8.8 Limited License to use Software

You may use the software we make available online used to provide the Gaming Services (the 'Software'), for the sole purpose of using the Gaming Services. The Software's structure, organization and code are the valuable trade secrets of the Group and/or its subsidiary or parent or associated companies and/or its licensors. You obtain no rights to the Software except to use it in accordance with these Agreements. Save as expressly permitted by law, you are strictly prohibited from, and agree not to modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Software or any part of it or to create, publish or distribute derivative works from the Software. You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions or regulations.

8.9 Play Money and Real Money Account Funding

'Play Money' funds have no value and are kept separate from 'Real Money' funds. They are not transferable to a 'Real Money' Account nor are they redeemable for any currency. We do not promise to accurately record the number of Play Money chips held by you and your Play Money chips may be lost at any time. Further, we reserve the right to set a maximum chip limit for Play Money accounts.

8.10 Settlement of In-Game Disputes

You fully accept and agree that random number generator ('RNG') software will determine the shuffling and dealing of cards and other randomly generated events required in the Gaming Services. If there is a discrepancy between the result showing on the Software (as operated on your hardware) and our server, the result showing on our server shall govern the result. Moreover, you understand and agree that (without prejudice to your other rights and remedies) the Group records shall be the final authority in determining the terms of your use of the Gaming Services, the activity resulting therefrom and the circumstances in which such activity occurred.

8.11 Abusive or Offensive Language

Abusive or offensive language will not be tolerated on the Group's chat boards, or otherwise by you on the Platforms or with Group staff. Any violation of this policy will result in a suspension of your use of the Services or such other action as may be reasonably required by the Group to ensure compliance. In addition, you shall not make untrue and/or malicious and/or damaging comments with regard to the Group's operation in any media or forum.

8.12 Gaming Interruptions

If your game is interrupted during a wager for any reason, we will use commercially reasonable efforts to allow you to:

(i) continue at the point of interruption upon re-entry into the game (in the case of single-player games);

(ii) continue the game in its current state upon re-entry into the game or tournament if it is still continuing (in the case of multi-player games); and/or

(iii) view the outcome of the play during your absence if the game or tournament finishes by the time you return.

If we have used commercially reasonable efforts and are unable to recover an interrupted game, we shall have no liability for any losses or damages that arise from events that are out of our reasonable control.

8.13 Payment Transaction Interruptions

If a payment transaction is interrupted for any reason, we will use commercially reasonable efforts to allow you to:

(i) continue at the point of interruption upon re-entry into the game (in the case of a transaction that requires further decisive input from you); and/or

(ii) view the transaction result as it has completed during your absence.

If we have used commercially reasonable efforts and are unable to recover an interrupted payment transaction, we shall have no liability for any losses or damages that arise from events that are out of our reasonable control.

8.14 Real Money Game and Tournament Currency

Where a Real Money Game or tournament is only available in currency which is different from your Base Account Currency you may in some cases be given the option to buy-in to the same in the currency of the relevant game/tournament. Such buy-in (together with any winnings) will be subject to the terms and exchange rates offered by Us at the relevant time. Please see Currency Converter and Frequently Asked Questions for further details. In all other cases you will only be permitted to place bets and wagers in your Base Account Currency.

9. Fraudulent Activities and Prohibited Transactions

The Group has a zero tolerance policy towards inappropriate play and fraudulent activity. If, in the Group's sole determination, you are found to have cheated or attempted to defraud the Group or any other user of any of the Services in any way, including but not limited to game manipulation or payment fraud, or manipulation of the multi-currency facilities, or if the Group suspects you of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transaction (including but not limited to money laundering), the Group reserves the right to suspend and/or close your Account and to share this information (together with your identity) with the police, regulatory authorities and other online gaming sites, banks, credit card companies, and other such appropriate agencies. Please see our Privacy Policy for further details.

We reserve the right to void and withhold any or all winnings made by any person or group of persons where we have reasonable grounds to believe that said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage Group and/or the Services and/or the Platforms in any way.

In the interests of data protection, security and avoidance of fraud the Group does not permit use of any communication channels included within the Services and/or the Platforms (including but not limited to chat boards) to offer or promote any offers, products and services (whether yours or a third party's). You are expressly prohibited from posting information or contacting our other players and/or customers to offer or promote any offers, products or services.

10. Copyright and Trademarks

The terms Sphere, Sphere Games, Sphere Gaming, Sphere Affiliates, and Sphere Group and any other marks used by Group are the trademarks, service marks and/or trade names of the Group or one of its subsidiaries or associated companies or its licensors. Further, all other material used by Group, including but not limited to the software, images, pictures, graphics, photographs, animations, videos, music, audio, text (and any intellectual property rights in and to any of the same) is owned by the Group or one of its subsidiaries or associated group companies and/or licensors and is protected by copyright and/or other intellectual property rights. You obtain no rights in such copyright material or trade or service marks and must not use them without the Group's written permission.

11. Inactive Account Fees and Abandonment of Accounts

11.1 Assignment of Inactivity

If you do not access your Account by 'logging on' to your Account using your Account name and password and (i) place a cash wager or bet via the Services, or (ii) enter a tournament with a cash entry fee via the Gaming Services, as applicable, for any consecutive period of 120 days, then after those 120 days (the 'Grace Period') your Account (and any related account with any ESP) will be deemed 'Inactive'.

11.2 Administrative Fees for Inactive Accounts

Once your Account has been deemed Inactive the Group is entitled to charge you an administrative fee of USD 5.00 (the 'Inactive Account Fee'). The Group will deduct an amount up to the Inactive Account Fee amount from your Account Balance on the day following the end of the Grace Period and then every thirty (30) days thereafter.

Account Balances comprised of Real Money and Bonus funds will have deductions made from the Real Money first and then Bonus funds if no Real Money remains. We will stop deducting the Inactive Account Fee from your Account Balance if your Account is re-activated by entering a tournament, making a cash bet or wager, or your Account reaches a balance of 0.

12. Forfeiture and Account Closure

THE GROUP RESERVES THE RIGHT, IN ITS UNFETTERED DISCRETION AND IN RELATION TO YOUR ACCOUNT, ANY RELATED ESP ACCOUNT, ANY ACCOUNTS YOU MAY HAVE WITH OTHER SITES AND/OR CASINOS AND/OR SERVICES OWNED OR OPERATED BY OR ON BEHALF OF THE GROUP AND, , TO TERMINATE THIS AGREEMENT, WITHHOLD YOUR ACCOUNT BALANCE, SUSPEND YOUR ACCOUNT, AND RECOVER FROM SUCH ACCOUNT THE AMOUNT OF ANY AFFECTED PAY-OUTS, BONUSES AND WINNINGS IF:

(a) you are in material breach of any of these Agreements;

(b) the Group becomes aware that you have used or attempted to use the Services for the purposes of fraud, collusion (including in relation to charge-backs), money laundering, or unlawful or improper activity (including without limitation, any manipulation of the multi-currency facilities);

(c) the Group becomes aware that you have played at any other online gaming site or services and are suspected of fraud, collusion (including in relation to charge-backs), money laundering, or unlawful or improper activity;

(d) you have 'charged back' or denied any of the purchases or deposits that you made to your Account; or

(e) you become bankrupt, or analogous proceedings occur anywhere in the world.

13. Termination13.1 Closing Your Account

You are entitled to close your Account and terminate these Agreements on seven (7) days notice to Group by withdrawing the entire Account Balance from your Account and sending a letter or email or telephoning us using the details at 'contact us'. All withdrawal requests are still subject to the withdrawal requirements and limitations in Section 7 and any other Sections in this Agreement that would affect withdrawing.

We will respond within a reasonable time provided that you continue to assume responsibility for all activity on your Account until such closure has been affected by us.

13.2 Responsible Gaming

We take responsible gaming seriously. If you would like us to close your Account for responsible gaming reasons please contact us and we will endeavor to close your Account as soon as reasonably possible.

13.3 Termination by Us

Without limitation to Section 12, the Group is entitled to terminate these Agreements immediately by notification to you at the email address you have provided the Group. In the event of termination by Group, Group shall give notice of the termination to you via email and, other than where termination is pursuant to Section 12, as soon as reasonably practicable refund the Account Balance. Where the Group has terminated pursuant to Section 12, any payouts, bonuses and winnings in your Account are non-refundable and deemed forfeited.

13.4 Outstanding Bets

Termination of these Agreements will not affect any outstanding wagers or bets, PROVIDED that any outstanding wagers or bets are valid and are not in breach of these Agreements in any way.

13.5 Effects of Termination / Consequences

The following Sections of these Terms and Conditions shall survive any termination of these Agreements by either party: 1, 2, 4, 9, 10, 12, 13, 14, and 15, along with any other Sections which are required for the purposes of interpretation.

14. Limitations of Liability and Exclusions

14.1 YOUR ACCESS TO THE PLATFORMS, DOWNLOAD OF ANY SOFTWARE RELATING TO THE SERVICES FROM THE PLATFORMS AND USE OF THE SERVICES IS AT YOUR SOLE OPTION, DISCRETION AND RISK. THE GROUP SHALL NOT BE LIABLE FOR ANY MALFUNCTIONS OF THE SOFTWARE OR COMPUTER PROGRAMS RELATING TO THE SERVICES WE MAKE AVAILABLE FROM THE PLATFORMS, ERRORS AS DESCRIBED IN SECTION 15.7, BUGS OR VIRUSES RESULTING IN LOST DATA OR ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT, MOBILE PHONE OR MOBILE DEVICE, OR SOFTWARE. FURTHERMORE, THE GROUP SHALL NOT BE LIABLE FOR ANY ATTEMPTS BY YOU TO USE THE SERVICES BY METHODS, MEANS OR WAYS NOT INTENDED BY THE GROUP. THE GROUP IS NOT REQUIRED TO PROVIDE REDUNDANT OR BACKUP NETWORKS AND/OR SYSTEMS. We do not guarantee, represent or warrant the consistent application and/or success of any fraud prevention efforts.

14.2 THE GROUP MAKES NO WARRANTIES OR REPRESENTATIONS (WHETHER EXPRESS OR IMPLIED BY LAW, STATUTE OR OTHERWISE), OR WITH RESPECT TO THE QUALITY, MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE OR SUITABILITY WITH RESPECT TO THE SERVICES, PLATFORMS, SOFTWARE, WEBSITE OR ANY CONTENT, PRODUCTS OR SERVICES AVAILABLE THEREIN OR RELATED THERETO OR THAT ANY OF THE FOREGOING WILL BE ERROR-FREE OR UNINTERRUPTED. IN THESE AGREEMENTS, ALL WARRANTIES, REPRESENTATIONS AND IMPLIED TERMS AND CONDITIONS ARE HEREBY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.

14.3 THE GROUP'S MAXIMUM LIABILITY TO YOU OR ANY THIRD PARTY ARISING OUT OF THESE AGREEMENTS OR YOUR USE OF THE SERVICES OR THE SOFTWARE WE MAKE AVAILABLE FROM THE PLATFORMS, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE LIMITED IN ANY TWELVE (12) MONTH PERIOD TO THE AMOUNT, IF ANY, YOU HAVE PAID FROM YOUR ACCOUNT IN BETS AND/OR FEES, AS APPLICABLE, IN THE SAME TWELVE (12) MONTH PERIOD AND IN RELATION TO THE SERVICE RELEVANT TO WHICH THE LIABILITY IN QUESTION HAS ARISEN.

14.4 THE GROUP (INCLUDING ITS PARENT, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) WILL NOT BE LIABLE TO YOU IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE LOSS, INJURY OR DAMAGES OF ANY KIND ARISING OUT OF THESE AGREEMENTS OR YOUR USE OF THE SERVICES, INCLUDING WITHOUT LIMITATION BUSINESS LOSSES, LOSS OF DATA, PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, REPUTATION OR BUSINESS INTERRUPTION, regardless of whether we have been advised of the possibility of such loss. .

14.5 NOTHING IN THESE AGREEMENTS WILL OPERATE SO AS TO EXCLUDE ANY LIABILITY THE GROUP MAY HAVE IN RESPECT OF EITHER FRAUD, OR DEATH, OR PERSONAL INJURY CAUSED BY THE GROUP'S NEGLIGENCE.

15. Miscellaneous

15.1 Notices and Complaints

If you have any complaints, claims or disputes with regard to any outcome regarding the Services or any other activity, you must submit your complaint to Group in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. Complaints may be submitted by email to the support staff. Any notice we give to you (save as otherwise set out herein) will be sent to the email address that you provide when you register your Account. It is your responsibility to give us notice of any changes to this address and to regularly check your email account for emails, notices and changes from the Group.

15.2 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Seychelles. You irrevocably agree to submit, for the benefit of the Group, to the exclusive jurisdiction of the courts of Seychelles for settlement of any disputes or matters arising out of or concerning this Agreement or its enforceability. If any part of these Agreements is found to be invalid, illegal or unenforceable in any respect, it will not affect the validity of the remainder of the Agreements, which shall remain valid and enforceable according to their terms.

15.3 Assignment

We reserve the right to transfer, assign, sublicense or pledge these Agreements, in whole or in part, to any person (but without your consent) without notice, provided that any such assignment will be on the same terms or terms that are no less advantageous to you. You may not assign, sublicense or otherwise transfer in any manner whatsoever any of your rights or obligations under these Agreements.

15.4 Data Sharing

Group may share your personal information with any of its agents who may only use such data for strictly the same purposes as Group shall specify and within the terms of these Agreements. The Group shall use your personal information in accordance with our Privacy Policy.

15.5 Recording of Communications

You should assume that all use of our website, and emails, SMS and telephone calls between you and Group will be recorded. These recordings will be the sole property of Group and may be used as evidence in the event of any dispute or to improve customer service.

15.6 Service Providers

In order to use the Services, you will be required to send money to and may be required to receive money from us. The Group may use third-party electronic payment processors and/or financial institutions ('ESPs') to process such financial transactions. You irrevocably authorize us, as necessary, to instruct such ESPs to handle Account deposits and withdrawals from your Account and you irrevocably agree that the Group may give such instructions on your behalf in accordance with your requests as submitted using the relevant feature on our Platforms. You agree to be bound by the terms and conditions of use of each applicable ESP. In the event of conflict between these Agreements and the ESP's terms and conditions then these Agreements shall prevail.

15.7 Errors

You must inform us as soon as you become aware of any errors with respect to your Account or any calculations with respect to any bet or wager you have placed or any currency conversion. In the event of such error or any system failure or game error (a divergence from the normal functioning of the game logic for whatever reason) that results in an error in any odds calculation, charges, fees, bonuses or payout, or any currency conversion as applicable, ('Error') the Group will seek to place all parties directly affected by such Error in the position they were in before the Error occurred. The Group reserves the right to declare null and void any wagers or bets that were the subject of such Error and to take any money from your Account relating to the relevant bets or wagers, if there are insufficient funds in your Account, the Group may demand that you pay us the relevant outstanding amount relating to these bets or wagers. In all circumstances whereby the Group (in its sole discretion) determines an Error has been used to gain an unfair advantage, the Group reserves the right to consider this activity to be subject to Section 12 (Forfeiture & Account Closure) of this Agreement.

15.8 Indemnity and Compensation

YOU AGREE THAT YOU WILL ONLY USE THE SERVICES IN ACCORDANCE WITH THESE AGREEMENTS AND IN COMPLIANCE WITH APPLICABLE LAWS. YOU WILL INDEMNIFY, HOLD THE GROUP HARMLESS AND COMPENSATE THE GROUP IN FULL FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, EXPENSES, LOSSES OR COSTS (INCLUDING WITHOUT LIMITATION LEGAL FEES) WHICH THE GROUP INCURS ARISING, DIRECTLY OR INDIRECTLY, FROM OR OUT OF ANY BREACH BY YOU OF THESE AGREEMENTS, ANY USE BY YOU OF THE SERVICES, AND/OR ANY ACTIVITY UNDER YOUR ACCOUNT.

16. Document

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Last modified 24 June 2010
Version 1.01